Engaging customers to increase conversions
Synergising Customer Insights with Advanced Artificial Intelligence
CONVERSO is a personalised sales agent that consumes multiple sources of data to better understand the needs of your customer and recommends products to match their needs. It reduces drop outs by keeping the customer engaged and by simplifying the ordering process.
Execute multiple sets of actions with dynamic Prompt Bar
Enhancing user engagement through Voice Assistance
Indulge in a new dimension of user interaction with personalised voice-enabled services. CONVERSO help your customers by talking to them in their language. Customer can control the communications channel by using toggles on the prompt bar. The prompt bar actions include an option for viewing the notifications, turning the sound on, enabling the chat assistant, managing the voice assistant, and the session closing option.
Real-Time Notifications and Product Details
​Integrating an Active Bot with a Notification Detail Drawer
Stay updated with our real-time notification system that keeps you informed at all times with the latest information and product details. Get insights into the product you are willing to buy through our detail drawer feature, which allows you to compare and contrast similar products. Your decision-making becomes easier with Converso as we bring a responsive chatbot tailored to your specific needs.
Smart Retail Solutions Enhances Customer Engagement
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Our retail chatbot can understand the behavioral patterns of individuals. It keeps up with their preferences, by collecting data about their preferences and priorities. And after analyzing the behavioral pattern it suggests the user products accordingly.
Personalized Product Recommendations through Behavioral Analysis
Personalised User Chat Journey
Leave the customer with a lasting impression of our shopping companion. The users can rate their level of satisfaction with dedicated chat and voice assistance services. Navigate without hassling with Converso’s comprehensive guidance. We focus on enhancing the interaction and enlightening the users in response to their queries and doubts presented in the form of text or speech. Converso ensures that the conversation is meaningful and enlightening for the user.
Key Features
No installation needed
CONVERSO runs on all standard browsers without the need of any installation on the client browser. It is also mobile friendly and can be used on different devices.
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easy to implement
CONVERSO de-mystifies the AI space, all we need is access to your product catalogue to get going. We can supplement it with data sources like customer reviews to make interactions more meaningful.
Highly configurable
CONVERSO is highly configurable service, the team will help configure the service weather it is the UI, connectivity with data stores or the tone or length of the answers.
llm independent
CONVERSO is LLM independent. Although LLMs are used the main intelligence sits in our own algorithm. We can use different LLMs based in user requirements and preferences.
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multiple
personas
CONVERSO's is not just a sales companion, it can act as an after sales support agent or even as a technical advisor. But every answer will be tailored based on your needs.
product specfic
CONVERSO is designed to be product specific. Our goal is guide customers to the correct product with the shortest journey, we therefore ensure our focus remains on product data and its features.
Why Conversational AI is Important For Retail?
The recent wave of digitalization has given birth to automation and AI as its sub-product. As a result, AI inventions are taking over the conventional business methodologies. Research indicates that now most e-commerce business owners use conversational AI chatbots on retail websites. This shows how feasible people consider it to be and how it's assisting small and large businesses. CONVERSO has a professional team of experts in Generative and conversational AI. Our conversational AI for retail automates ordering systems and inventory management. It automated customer support integration and chat assistants. It not only greets but also helps the user navigate the website, and product and even helps them with their queries.
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