AI Agents

AI agents for customer support and sales

Hire AI customer support agents and AI sales agents to resolve queries and qualify leads.

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More than a chatbot

Converso's AI agents don't just answer questions - they resolve issues, complete tasks, and deliver outcomes.

Answers, not forms

Visitors get instant answers from an AI powered chatbot for customer support. Questions handled in seconds.

No-code deployment

Deploy AI-powered chatbots for customer support in under an hour. No developers required.

Seamless chat escalation

AI and humans on the same platform. Built-in human handover means no third-party messaging services required.

Grounded in your docs

AI chatbot trained on your documentation. Answers come from your knowledge, not generic data.

Turn your documentation into a 24/7 product expert

Train your conversational AI on your own documentation to reduce hallucinations and ensure accurate, on-brand responses.

Upload & organize

Upload PDFs, help articles, product guides, URLs, FAQs. All data is indexed automatically.

AI learns your language

Understands your terminology, products, pricing, and policies. No generic responses.

Continuous improvement

Review AI responses and correct mistakes, so your knowledge base gets smarter over time.

Seamless updates

Update documents and files so data is upto date, providing more accurate answers.

Hire an AI agent, pay when it delivers

Select the right agent template from the Agent Store. No build time, no development costs. Agents are ready to deploy, trained on their own knowledge base for focused results.

Go live in under an hour with zero build costs

Only pay for what you use

Configure templates to suit your brand

Book a demo

Agents for sales, support, & everything in between

Give every team its own AI agent - with a dedicated knowldege base, prompts, and ability to create multiple configurations.

Each configuration has option to change key parameters

Test and compare in playground

Publish optimum configuration for brand and tone

Book a demo

Dedicated AI agents for every stage of the customer journey

Deploy multiple AI agents, each with its own workspace, knowledge base, and escalation rules.

Pre & POST-Sale · Live

Customer Support Agent

Answers product questions factually, resolves how-to queries, and flags buying intent to your team.

Product & pricing questions

Feature explanations & how-to

Buying-intent escalation

Pre-Sale (COMING SOON)

Sales Agent

Resolves product queries, qualifies prospects, and books appointments in your team's diary.

Prospect qualification

Diary booking

Lead capture

Post-SALES (Coming Soon)

Helpdesk Agent

Manages post sales support for customers.

Fault reporting

First-line troubleshooting

Case summaries for human handover

Frequently asked questions

How is this different from a chatbot?

Traditional chatbots answer fixed questions. Converso's AI agents respond conversationally, and can also complete tasks where appropriate, such as capturing leads, booking appointments and resolving customer issues.

Which agents are available today?

The Customer Support Agent and Sales Agent are live. The Customer Support Agent handles product questions and buying-intent escalation; the Sales Agent qualifies prospects, books appointments, and captures leads. The Helpdesk Agent is coming soon.

How long does it take to deploy an AI agent?

Most teams go live in under an hour. Upload your documentation, configure escalation rules, and deploy to your channels. No developers required!

What happens when the AI can't answer a question?

Conversations are unassigned from the AI Agent and can be assigned to a human agent on the same platform with full context. AI recognises unhappy customers, buying intent, and requests for a human. There is no need to integrate with a third party messaging or helpdesk platform for human agents to take over the conversation.

Can I have different AI agents for different teams?

Yes, each agent is created in its own workspace with a dedicated knowledge base, prompts, and team associated with it. A workspace can be defined in any way you want, such as location, product, business etc?

What channels do AI agents support?

AI agents work on WhatsApp and webchat today, with more channels coming soon.

AI agents for customer support and sales

More than a chatbot

Answers, not forms

No-code deployment

Seamless chat escalation

Grounded in your docs

Turn your documentation into a 24/7 product expert

Upload & organize

AI learns your language

Continuous improvement

Seamless updates

Hire an AI agent, pay when it delivers

Go live in under an hour with zero build costs

Only pay for what you use

Configure templates to suit your brand

Agents for sales, support, & everything in between

Each configuration has option to change key parameters

Test and compare in playground

Publish optimum configuration for brand and tone

Dedicated AI agents for every stage of the customer journey

Customer Support Agent

Sales Agent

Helpdesk Agent

Frequently asked questions

Deploy your first AI agent in just an hour