Contacts

One customer record, shared by AI and your team

Q: Can my AI agent see previous conversations with a contact?

Yes, AI agents and human agents share the same contact record and can see the complete conversation history.

Q: What happens if a customer uses different channels?

All interactions are tied to a single unified contact record across WhatsApp and webchat, ensuring no duplicate contacts and complete context.

Q: Does the contact record update automatically?

Yes, contact records update themselves over time as new interactions occur, building context with every conversation.

Q: How does this help my AI agent give better answers?

AI answers improve as context builds per contact. Every interaction adds to long-term customer memory, enabling more personalised responses at scale.

Q: Can I use contacts for outreach or follow-ups?

Yes, leads are captured automatically for future outreach, and every visitor is saved from the first message.

Every conversation, channel, and interaction - tied to a single contact. Whether it's a support question, a demo request, or a sales enquiry, AI and human agents always share the same context.

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Stop losing context between conversations

Converso ties every interaction to a single record — so your AI customer support agents and team always have the full picture.

One record per customer

Every conversation and channel stored against a single contact. No duplicates, no scattered data.

Shared agent memory

AI agents and human agents see the same data and history. No silos between your AI chatbot and your team.

Auto-captured contacts

New customers are saved automatically when they reach out. No manual data entry required.

Context that compounds

Every conversation enriches the record. Your AI customer support gets more accurate over time.

Everyone works from the same customer record

One clean contact per customer - every interaction, every channel, one place. Whether it's customer support or sales, your AI agents and human team always see the full picture.

Unified record across WhatsApp and webchat

Complete conversation history in one view

No duplicate contacts to clean up

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New contacts are saved without lifting a finger

When someone reaches out via WhatsApp or webchat, Converso creates a contact automatically. No manual admin, no missed leads. Your AI-powered customer support captures every opportunity from the first message.

Every visitor saved from the first message

Leads captured automatically for future outreach

Contact records update themselves over time

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Your AI gets smarter with every conversation

Contacts aren't static — they're living context. As history builds, your AI agents deliver more personalised responses. This is what makes conversational AI for customer service and lead qualification truly effective.

AI answers improve as context builds per contact

Every interaction adds to long-term customer memory

Personalised responses at scale, without extra effort

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Frequently asked questions

How are contacts created?

Automatically, the first time someone messages you via WhatsApp or webchat. Name, number, and channel are captured instantly — no manual entry needed.

Can my AI agent see previous conversations with a contact?

Yes. Every conversation is stored against the contact. When a customer returns, both your
AI customer support agent and human agents see the complete history.

What happens if a customer uses different channels?

All interactions are tied to one contact regardless of channel. Webchat and WhatsApp
conversations appear under a single unified record.

Does the contact record update automatically?

Yes. Records enrich themselves with every new interaction, building deeper context that
makes future conversations more relevant and personalised.

How does this help my AI agent give better answers?

Your AI chatbot for customer support uses accumulated contact history to tailor responses.
More context means more accurate, personalised replies — no manual configuration
needed.

Can I use contacts for outreach or follow-ups?

Yes. Every person who messages you is saved automatically, giving you a growing list for
marketing, re-engagement, or proactive support. Unlike basic AI customer support software,
Converso turns every conversation into a reusable relationship.

Turn every conversation into a lasting customer relationship

Unified contacts. Shared context. Smarter AI agents. See why teams choose Converso as their AI-powered customer support platform.

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